Refund Policy

GetHookt.co.uk Refund and Returns Policy

Effective Date: 26th August 2024

At GetHookt.co.uk, we strive to provide high-quality products and services. If, for any reason, you are not satisfied with your purchase, we offer the following refund and returns policy:

1. Physical Products

Eligibility for Returns:

• Items must be returned within 30 days of the purchase date.
• Products must be unused, in their original packaging, and in the same condition that you received them.
• Proof of purchase or receipt is required for all returns.

Non-Returnable Items:

• Perishable goods such as bait and food.
• Downloadable software products.
• Gift cards and promotional items.

Return Process:

• To initiate a return, please contact our customer service team at support@gethookt.co.uk.
• Once your return is approved, we will provide you with the return address and instructions.
• You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

Refunds:

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us with details of the issue.

2. Digital Products and Memberships

Refund Eligibility:

• Refunds for digital products (e.g., e-books, downloadable content) and memberships are offered within 5 days of purchase if the product has not been downloaded, accessed, or used.
• No refunds will be issued for digital products or memberships after 5 days or once the product has been downloaded or accessed.

Membership Cancellations:

• Memberships can be cancelled at any time through your account settings on GetHookt.co.uk.
• Cancellations are effective at the end of the current billing period. No partial refunds will be issued for unused portions of a membership.

3. Exceptions

• If an item was received as a gift, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
• Sale items are non-refundable unless they are defective or damaged.

4. Late or Missing Refunds

• If you haven’t received a refund within the stated time frame, first check your bank account again.
• Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at [email].

5. Contact Information

If you have any questions or need assistance with your return or refund, please contact us:

• Email: support@gethookt.co.uk

By purchasing from GetHookt.co.uk, you agree to this refund and returns policy. This policy may be updated periodically, so please review it before making any purchase.